The article “Development and training for the dealers' community in Macau casinos” by Jinquan Zhou has been published in Asian Education and Development Studies, Vol.11 Issue 4(Scopus).
The purpose of the paper is to discuss characteristics of dealers training and development in Macau gambling industry by investigating and analyzing the current dealers training and development status of Macau gambling casinos. Training and development prepare and enhance dealer's knowledge and skills to enable them to adapt to the working environment and create a career opportunity in their organization.
This paper revealed that the development and training of Macao's dealers are mainly in individual professional skills, including executive ability, professional attitude and communication skills training. According to the current situation of dealer's training and development, a human resource investment policy is that the government requires undertaking a part of the work in the dealers' community.
The article can be read here:
https://www.emerald.com/insight/content/doi/10.1108/AEDS-02-2020-0036/full/html